FAQ's
FAQ's
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| Select a topic from the list below to quickly navigate through our frequently asked questions. |
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| Shared Services & Outsourcing |
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| Q. |
| What are the benefits of setting up my Shared Services & Outsourcing Centre (SSOC) in MSC Malaysia? |
a. The MSC Malaysia Bill of Guarantees, which promises the following benefits:
1. Unrestricted employment of local and foreign knowledge workers
1. Freedom of ownership by being exempted from local ownership
requirements
1. World-class physical and information infrastructure
2. Competitive financial incentives, including no income tax for up to
10 years, or an investment tax allowance, and no duties on
import of multimedia equipment
3. Freedom to source capital globally and the right to borrow funds
globally
4. Intellectual property protection and cyberlaws
5. No internet censorship
6. Globally-competitive telecommunications tariff
7. MDeC as a one-stop support centre
Click here for the full writeup of the MSC Malaysia Bill of Guarantees. |
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| Q. |
| What are the requirements in setting up an SSOC in MSC Malaysia? |
a. SSO Criteria:
1 . 70% exports by end of year 3 from the date of MSC
Malaysia approval
2 . Minimum 100 employees by end of Year 3 from the date
of MSC Malaysia approval
3 . 70% of total investment to be in an MSC Malaysia-
designated area within 6 months of MSC Malaysia approval
4 . To maintain a minimum 85% knowledge workers at all time |
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| Q. |
| How did MDeC manage to attract prominent names such as Shell, NTT & DHL to Cyberjaya? |
| The main reasons are attractive incentives and benefits, competitive cost-in-doing business, excellent infrastructure and process-friendly environment that MSC Malaysia provides. |
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| Q. |
| What are the incentives of being an MSC Malaysia company? |
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1. Bill of Guarantees |
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2. Powerful branding of the MSC Malaysia status |
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3. Access to market access |
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4. Access to grants/funds for ICT research and development |
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| Q. |
| Is my SSOC limited to setting up in Cyberjaya? |
| a. No, you are not limited to only setting up in Cyberjaya. Currently there are 10 MSC Malaysia-designated areas where you may set up your operations. |
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| Q. |
| How do I find out more information in setting up an SSOC in MSC Malaysia? |
a. Please visit the SSO website.
b. Contact MSC Malaysia’s Client Contact Centre:
Tel: 1-800-88-8338 (within Malaysia)
Tel: +603 8315 3000 (outside Malaysia)
Fax: +603 8318 8519
E-mail: clic@mdec.com.my |
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| Q. |
| Are there any grants or funding that can be extended to my SSOC operation? |
| Yes, there are. Please visit the this page for information on such grants and funding. |
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MSC Malaysia Grants
Helping you give your business a boost. Find out more about MSC Malaysia's grant schemes.
Other MSC Malaysia sites
