New Global Shared Service facility in Bangsar South reaffirms MSC Malaysia’s strength & success

CYBERJAYA, NOVEMBER 28, 2012 – The Multimedia Development Corporation (MDeC) and BT, one of the world’s leading communications services companies, today announced the establishment of a Global Shared Service facility based in Bangsar South in early 2013 by the latter, further reinforcing the position of MSC Malaysia as a top investment location for Shared Services and Outsourcing (SSO).

As part of BT’s recently announced investment into the Asia Pacific region and in line with its geographical diversification plan, the company will be in-sourcing key projects to staff in Malaysia in the new global shared service facility, which will consist of two centres, each providing services to meet BT’s business needs globally.

The first is the Global Development Centre (GDC) which will provide services in information and communication innovation and development joining the network of eight other GDC’s around the world in providing IT solutions (including development, upgrades, migration, architecting, etc.). The second is the Contract Delivery Shared Service Centre (CDSS) which will be part of a global network providing commercial, contract management and project management business knowledge as well as process outsource activities in support of BT’s managed network IT services contracts with BT’s largest multinational customers.

Clive Selley, BT Group CIO, said: “BT’s expansion in MSC Malaysia is an exciting opportunity to create geographical diversity in our technology business and to collaborate with Malaysian universities to develop the key skills and expertise required to enable BT to deliver for its customers around the world. This is important to us as we chose MSC Malaysia because of its globally competitive and multilingual workforce in addition to a world-class business environment and technology infrastructure.”

The new BT initiative will create a significant number of high income, high value jobs in Malaysia, and the company will also ensure the new teams in Malaysia will be exposed to cutting edge technology and methodologies. The team in Malaysia will collaborate with a geographically diverse organisation in order to complete its delivery, and will be involved in all stages of the design, development and delivery lifecycle.

Datuk Badlisham Ghazali, CEO of MDeC said, “BT is an innovative leader in the telecommunications industry and we are excited to welcome their expansion in MSC Malaysia to create more employment opportunities locally. We believe their decision to put up a new shared service facility here is a strong endorsement of MSC Malaysia’s draw as a vibrant global hub for the high‐technology industry, reaffirming our diverse talent pool, highly developed business ecosystem as well as support from the Government.”

Datuk Badlisham continued, “In line with the goals of Digital Malaysia, investments such as this will be instrumental in accelerating the development of our nation’s digital economy, as well as providing the rakyat with the knowledge and expertise that will spur us towards our goal of becoming a developed economy by 2020.”

The SSO industry has been an important part of Malaysia’s ICT-led transformation into a high-income, knowledge-based economy. At present, there are over 233 MSC Malaysia Status SSO companies made up of major local players and multinationals who have set up operations in Malaysia, supporting various local and international services including Information Technology Outsourcing (ITO), Knowledge Process Offshoring (KPO) and Business Process Outsourcing (BPO).

Last year MSC Malaysia’s saw revenues of over RM 9.14 billion in the shared services and outsourcing sector, with investments of over RM7.7 billion, resulting in the creation of 59,000 jobs to date. This strategy has successfully positioned Malaysia in the global SSO map, evidenced by the A T Kearney Global Services Location Index 2011, as one of the top three global SSO locations, after India and China for the last 8 consecutive years.

BT has been operating in Malaysia for close to 20 years, and over this period of time has forged a strong relationship with the Malaysian Government and related agencies, in particular, MDeC. In 2004, BT invested in the establishment of a research and development (R&D) facility that has contributed to the creation of Malaysian intellectual property (IP), as well as the training of knowledge workers on cutting-edge technology and innovation processes. The R&D centre has also provided local businesses access to a number of its patents and intellectual property for exploitation and commercialization in Malaysia.


For media enquiries, please contact:    

Nadiah Syed Nahar     
PR Manager     
Corporate Affairs Division
Phone: + 603-8314 1820
Mobile: + 6012-2785982

Carson Dalton
Corporate Communications, BT Asia Pacific         
Tel: + 65 8189 1604

About BT
BT is one of the world’s leading providers of communications services and solutions, serving customers in more than 170 countries.  Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services.  BT consists principally of four lines of business: BT Global Services, BT Retail, BT Wholesale and Openreach.
In the year ended 31 March 2012, BT Group’s revenue was £18,897m with profit before taxation of £2,445m.
British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group.  BT Group plc is listed on stock exchanges in London and New York. 
For more information, visit

About MSC Malaysia

MSC or Multimedia Super Corridor Malaysia is the national initiative formed by the Malaysian Government and managed by the Multimedia Development Corporation (MDeC) for the purpose of advancing the Malaysian Information and Communications Technology (ICT) industry. Established in 1996, MSC Malaysia has provided an ideal and conducive platform to nurture Malaysian Small and Medium Enterprises (SMEs) to become world-class organizations whilst attracting participation from global ICT companies to invest and develop cutting edge digital and creative solutions in Malaysia. For more information, please go to


About Multimedia Development Corporation (MDeC)

The Multimedia Development Corporation is an organization established to steer Digital Malaysia and drive MSC Malaysia. Its key role is to help drive the adoption of ICT and Digital Technology for the country. MDeC is also tasked with advising the Malaysian Government on legislation and policies, developing industry-specific practices and helping to further the pervasive use of multimedia and digital technologies. For more information, please visit

Malaysia Digital Economy Corporation

The Malaysia Digital Economy Corporation (formerly known as Multimedia Development Corporation) a unique organization established to direct and oversee MSC Malaysia, the national ICT development initiative, by advising the Malaysian Government on legislation and policies, developing industry-specific practices and setting the standards for multimedia and digital operations. MDEC is also responsible for promoting MSC Malaysia locally and globally, whilst providing strategic support to MSC Malaysia Status Companies.

More about the Malaysia Digital Economy Corporation >