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Scicom (MSC) Berhad was incorporated in Malaysia in 1997. The company, and its subsidiaries, are engaged in the provision Business Process Outsourcing (BPO) solutions and in CRM, Education, and Consulting & Technology Outsourcing Services. Scicom currently manages customer interactions in 30 languages, across 90 countries to deliver "Total Customer Delight" to over 40 million customers worldwide.
Scicom partners with clients to improve the “customer experience” and to drive efficiency gains in operations to lower operating costs. Scicom’s leverages its established operations infrastructure, leading-edge tools, integrated processes, industry-leading practices and deeply skilled workforce to manage business transformation and customer interactions. Their continuous focus on business outcomes, such as, increased customer satisfaction, first call resolution rates, reduced contact rates and improved handle times and has been recognised and they were awarded the with the BPO of the Year award from Frost and Sullivan for the 4th consecutive year. This award recognises Scicom’s focus on enhancing the value that its customers receive, that goes beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
Increasingly, Scicom is seen by its clients as a preferred partner whom they can rely on to drive sales and increase customer satisfaction. Scicom’s BPO solutions are based on proven industry frameworks and standards that will provide client’s with quicker time to value, optimising total cost of ownership (TCO), and reduced risk through deploying tested solutions and best practices. BPO offerings include multi-lingual, multi-channel customer care, social media services and support, technical support help desk, consultative sales and back-end operations fulﬁlment services.
Scicom’s Key Differentiating factors are:
- Designing and implementing a BPO model that delivers a superior customer experience whilst optimising cost-to-serve
- Providing Customer Relationship Management services that include a full range of contact centre strategy, diagnostics, optimisation and outsourcing services.
- Domain expertise across various industries including financial services, telecommunications, airlines, media, public service, logistics, retail, energy, etc.